Help

Logging in

Go to your course:
To begin log in log in with the username and password you have been given, and then click on "My course".
You will see a message box where your learning Manager can leave messages for all language students and a personalized message just for you.
To begin your course click on the title and you will see all the lessons in your assigned course.

How to do your course

To begin a lesson you want to do, click on its title. The first page of each lesson shows you the title, the topic and the skills you will practise.
The number of activities per lesson is shown in the red menu bar running from left to right at the top of the lesson. You will also see an exercise key; a number of small pictures which correspond to the types of activities: the skill it practices.

If you want to practice just listening, you can open a lesson and then click on the picture of the headphones to go directly to the listening exercises.
To begin the lesson click "Start" to go to the first activity.

On each activity, you will see instructions on what to do in black writing. For example, enter your answers in the boxes or use the arrows.

When you have completed the exercise, click "Check Your Answers". You will be told your score and whether you have finished that exercise.

To go to the next exercise click "Next". Alternatively, you can click on the number of the exercise you would like to do. The menu bar will track where you are by highlighting the number of the exercise you are on.

When you have completed all the activities in the lesson, or wish to try another lesson, close the page by clicking on "Close" in the bar at the top of the page. You will then go back to the list of lessons for the week where you can choose another lesson.

Answers and feedback

All of the exercises tell you whether your answer is correct or not. You get instant feedback on your answers.
Each exercise is then scored individually. You are given a percentage score based on how many correct answers you give and how many attempts you had before you got the answer right.
In many of the exercises you will also be told not only if your answer is incorrect, but given feedback telling you where to find the correct information or why your answer was not the right one. Many of our lessons have small "Hint" pictures which you can see when you have not given a correct answer. If you hold your mouse over each picture, you will see an explanation for the answer or a clue where to find the right answer.

Progress

This numbers on the right show you how many exercises there are in each lesson and how many times you have done each exercise.

Change Password

If you want to change your password, click "Change Password" to the right of the login box.
Your password needs to contain at least 6 characters.
Please note:
Write down your password as it will not be emailed to you!

Forgotten Password?

If you forget your password, click "Forgot Password" under the login box in the left hand menu. Your password will be emailed to you!

Which Course to choose?

To see a list of all available courses, go to "About Our Courses". You can then click on the title of each of the courses available to you to see a list of all the lessons in each course. If you click on the title of each lesson, you will see the title, the topic, the skills you will practise and the number of exercises in that lesson.

 

What browser do I need to access the site?

SelfAccess has been developed and tested for use with the latest major browsers. Our content uses features defined by the W3C Internet standards for HTML4 and DOM1. These same standards have also been adopted by the major browser manufacturers.
Suitable browsers are Firefox, Netscape 6.1 or above or Explorer 5.5 or above. To check your browser type and confirm compatibility with SelfAccess use our browser tester.
You can get a copy of the latest version of your preferred browser from the one of the following Links: Internet Explorer, Firefox or for assorted browsers www.download.com.

Why can't I hear the recordings?

We use flash to make the sound player on some of our lessons. Is it possible you do not have a flash player installed on your machine?
Please try going to http://www.adobe.com/shockwave/download/download.cgi and downloading the shockwave player as this should help.

Why can't I do the lessons?

It may be that you have cookies turned off on your Internet browser settings. Cookies need to be turned on for SelfAccess to work on your machine. You can turn cookies on and off by looking under "preferences" on explorer settings. Also under "security zones" on your explorer settings, leave you security level on medium.

Have you installed the "Google bar"? If you have the Google bar on Internet explorer, you need to allow pop ups from our site.

Why can't I log in?

Do you have cookies enabled for our site? You need to have you security settings on "medium".
If you are using Internet explorer, there is sometimes a little 'eye' at the bottom of the page you will see if the cookies are blocked.
To change your settings go to:

  • Tools
  • Internet Options
  • Privacy

and then use the slider to set security to medium.
You can click on the "edit" button at the bottom of the screen (on the page you went to above) where it refers to cookie handling for individual sites.

  • Sites (button),
  • In "address of Web site" field,
  • enter selfaccess.com - click 'Allow' Button,
  • Check down the scrolling list to ensure that SelfAccess support is set to 'Always Allow',
  • Save.

Close all IE instances and restart IE.